Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information in compliance with GDPR.
Your Data Rights
Under GDPR, you have several rights regarding your personal data. Here are the key rights you can exercise:
You have the right to request copies of your personal data we hold.
You have the right to request correction of inaccurate personal data.
You have the right to request deletion of your personal data in certain circumstances.
Introduction
Manchester Learners ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our driving instruction services.
This policy applies to information we collect when you book lessons, interact with our instructors, use our website, or communicate with us in any way.
Data Controller
Manchester Learners
Darley Avenue, Manchester, M21 7JE
Email: info@manchesterlearners.co.uk
Phone: 07720883959
Information We Collect
We may collect and process the following types of personal data:
- Name and contact information (phone, email, address)
- Date of birth and age verification
- Driving licence details and history
- Lesson booking and payment information
- Progress notes and instructor feedback
- Emergency contact details
- Medical information relevant to driving (if disclosed)
- Communication records (emails, calls, messages)
How We Use Your Information
We use your personal data for the following purposes:
Service Delivery
To provide driving instruction services, schedule lessons, and communicate with you about your progress.
Legal Compliance
To comply with DVSA requirements and other legal obligations related to driver training.
Safety and Security
To ensure the safety of our students and instructors during lessons.
Business Operations
To process payments, maintain records, and improve our services.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contract Performance: Processing necessary to perform our contract with you for driving instruction services.
Legal Obligation: Processing required to comply with legal requirements (e.g., DVSA regulations).
Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and ensuring safety.
Consent: Where you have given explicit consent for specific processing activities.
Data Sharing and Disclosure
We may share your personal data with:
Franchise Instructors: Your assigned instructor (who is self-employed) will have access to your lesson and progress information.
DVSA: When required for test bookings or regulatory compliance.
Payment Processors: For processing lesson payments securely.
Legal Authorities: When required by law or to protect safety.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Retention
We retain your personal data for as long as necessary to:
- • Provide our services to you
- • Comply with legal obligations
- • Resolve disputes and enforce agreements
Typically, we retain student records for 7 years after the completion of driving instruction, in line with business and legal requirements.
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- • Secure storage systems with access controls
- • Encryption of sensitive data
- • Regular security assessments and updates
- • Staff training on data protection
- • Secure communication channels
Your Rights Under GDPR
You have the following rights regarding your personal data:
Right of Access: Request copies of your personal data.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your data in certain circumstances.
Right to Restrict Processing: Request limitation of how we use your data.
Right to Data Portability: Request transfer of your data to another service provider.
Right to Object: Object to processing based on legitimate interests.
Right to Withdraw Consent: Withdraw consent for processing where applicable.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Website Data
Our website may use cookies and similar technologies to:
- • Improve website functionality and user experience
- • Analyze website usage and performance
- • Remember your preferences
You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date below.
Last Updated: 27 August 2025
Questions About Your Privacy?
If you have any questions about this privacy policy or how we handle your data, please contact us.