Terms & Conditions
Please read these terms and conditions carefully before booking your driving lessons with Manchester Learners.
Key Points
All Manchester Learners instructors are self-employed and operate under franchise agreements.
Your driving lesson contract is directly between you and your instructor, not Manchester Learners.
Maximum 3-week break between lessons, otherwise remaining lessons may be forfeited.
Instructor Independence
Please note all Manchester Learners instructors are self-employed and operate under a franchise with Manchester Learners. The contact for your driving lessons is made solely between you and the instructor (who is self-employed). For the avoidance of doubt, all financial transactions are between you and the instructor (including pre-paid lessons paid directly to the instructor).
Payments and Refunds
All block booking payments are non-refundable. In exceptional circumstances and at the instructor's discretion any refunds that are to be made should be directly with the instructor, not Manchester Learners Head Office. Manchester Learners cannot be held responsible for any payments made to the driving instructor.
If you have chosen to undertake driving tuition, this agreement is between you and your Manchester Learners franchise instructor. No contractual liability shall arise or subsist between you and Manchester Learners.
Promotional Offers
When a split promotional special offer is purchased, it is entirely at the instructor's discretion when the lessons can be redeemed. Instructors will permit the pupil to take an initial set of hours when starting their lessons and the remaining balance when they reach test standard, again, at the instructor's discretion.
The following applies to all Block Bookings and promotional offers: There cannot be a break between the lessons of more than 3 weeks; otherwise the remaining lessons will be forfeited. Abuse of these offers will result in the remaining lessons being revoked without a possibility of a refund. (This does not affect your statutory rights.)
Lesson Policies
The driving school allows 15 minutes waiting time for the instructor, due to unforeseen delays such as traffic, etc.
In the event of a mechanical breakdown of the vehicle in which you have been learning to drive, or for any other reason, the instructor reserves the right to rearrange a driving lesson to a time convenient to both you and the instructor.
The driving instructor cannot be held responsible for driving tests postponed or cancelled by the Driving Standards Agency.
Where payments are made directly to the instructor, Manchester Learners does not accept responsibility whatsoever for any acts, default or failure on the part of the instructor not to carry out his or her obligations.
Cancellations
Cancellations should be made directly with the instructor 48 hours prior to the lesson appointment; otherwise, the lesson is chargeable.
Safety Requirements
We reserve the right to refuse a driving lesson or terminate a driving lesson should the driver be under the influence of alcohol or any other substances that would contravene road safety.
A test can only be booked with the full consent of the driving instructor. We reserve the right to withdraw our cars for tests without notice should the instructor consider that you are not at test standard.
Operating Hours
The Manchester Learners Driving School is open from 9am–9pm Monday to Sunday. The pupil must keep the appointment card while having lessons with the instructor as proof of payment.
Intensive Courses
All intensive courses include:
- A Fast-Track Practical Test in the last hour of your course which will be booked for you.
- A helpful and trained local instructor.
- A manual car that is suitable for new drivers.
Additional Terms
All lessons to be taken continuously with no more than an agreed 3 weeks break in lessons. The offer will not apply to those individuals who book a test without the instructor's prior knowledge.
Not Happy?
Manchester Learners would like you to be delighted with your driving lessons. If you are not satisfied, then any complaint should be made by ringing in the booking office of Manchester Learners or by email.
Questions About Our Terms?
If you have any questions about these terms and conditions, please don't hesitate to contact us.